How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must contact us return with 7-14 days of receiving your items.

1. Please email returns@toyouafavor.com to request a refund.
2. We will email instructions about how to proceed.
 

Your satisfaction is very important to us. If you are not completely satisfied with your purchase, you may return it within 7-14 days for a refund or exchange subject to the following exclusions and fees:

Return shipping costs are your responsibility. Shipping costs "TO" and "FROM" are non-refundable.

You must e-mail us for a return authorization. Returns without prior approval/authorization are refused and sent back to you at your cost.

Personalized products (including cookies and candy) CANNOT be returned regardless of how minor the personalization may be. This includes personalized tags, custom printed invitations, engraved products, etc.

Please note that your refund can take 7-10 days to process before receiving your money.

Shipping candles favors during the months of July and August to very hot States, ie. Texas, Arizona, New Mexico, Florida etc... is your risk. We can not be held responsible for melted candles that have been sitting on a hot truck or were left on your porch by UPS. Please contact us if you have any questions or need more information.

Items for return:

Unopened Products

intimate apparel unopened.

Some items can not be returned if they are:

opened items.

personalized items.

unless there is a misspelling, our company error personalized items can not be returned. If there are font choices present please think about how the letters of you name or initials will look before presenting for personalization.

all editable items.